Gulfstream Aerospace closes its service center at Bertram Luiz Leupolz Airport in Sorocaba, Brazil, near São Paulo, the company confirmed yesterday. It opened a factory center in Sorocaba seven years ago, initially it took over a two year old hangar from sister company Jet Aviation in 2012 and then moved to a larger facility of 34.768 m² throughout the field in 2014.
The company decided to close the facility "after extensive research and evaluation", adding: "We remain committed to our operators in Latin America and have a plan to support them." Currently there are about 200 Gulfstream jets based on Latin America.
To compensate for the loss of its Sorocaba site, Gulfstream expands its Field and Airborne Support Teams (FAST) in the region and integrates it with a forthcoming authorized authorized service provider in Brazil. According to Gulfstream, the Sorocaba facility remains open with a minimum of personnel for drop-in service agreements until such an agreement with third parties has been established.
Furthermore, the company is expanding its service center in West Palm Beach, Florida, which was "the center of choice for most customers in Latin America," commented. Finished early next year, the 115,000-square-meter West Palm facility is nearly three times the size of the Sorocaba facility and provides an enhanced service experience, "Gulfstream said. AIN.
In addition, the company said the more than 400 technicians and support staff that were added to its customer support organization last year are complementary to existing Gulfstream-approved facilities in Venezuela and Mexico. Gulfstream said it will also retain its two field service representatives in Brazil.
"As the needs of our customers and our fleet evolve, our approach to service must also be followed," the company told AIN. "This new, versatile approach will help us to be more flexible and respond better to the needs of our customers in the [Latin American] region."